Applying user experience strategies to enhance an NHS library space.

Gilroy, D.; Tapster, B.

Applying user experience strategies to enhance an NHS library space.

All Authors

Gilroy, D.

Tapster, B.

LTHT Author

Gilroy, Dominic
Tapster, Bethany

LTHT Department

Corporate Services
Medical Education
Library & Knowledge Service

Non Medic

Librarian

Publication Date

2025

Item Type

Journal Article

Abstract

This study explores the application of user experience (UX) strategies to enhance the learning environment within the Leeds General Infirmary Library, part of the Leeds Teaching Hospitals NHS Trust. Despite the growing importance of UX in digital services and academic libraries, its adoption in health libraries has been limited. This paper details the implementation of three UX techniques-Graffiti walls, observations and behavioural mapping, and love and breakup letters-adapted from Andy Priestner's toolkit. The findings highlight user preferences and behaviours, leading to practical, low-cost improvements in the library space. The study underscores the value of UX methodologies in optimising library services to better meet user needs, even in resource-limited settings.